Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endeavour to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Security & Privacy

All orders are made through a secure web server.

We are committed to maintaining your privacy. For our full privacy statement please see our privacy policy.

Delivery Time Frame

After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 14 days from confirmation of your delivery address and payment details.

Packaging & Damaged Goods

All items are packed to a very high standard. All care is taken to ensure goods will not be damaged in transit. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Delivery Charges

Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.

Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs. You can choose to not proceed with the order if the freight charges are not acceptable.

Ordering Offline

We also accept orders by telephone and fax.

By Phone: Call on +61 7 4683 2363 and one of our personnel will be happy to assist you.

By Fax: Fax your order to +61 7 4683 2169 with full contact details to process payments.

Payment Methods

We accept most major credit cards including Visa, MasterCard, and Bankcard and American Express.



We also accept cheques and money orders made payable to "Castle Glen Liqueurs Australia Pty Ltd" and mailed to...

Castle Glen Australia
PO Box 13
The Summit Qld 4377
Australia

You may also pay by direct deposit into our bank account. Please contact us for these details.

International Customers may be required to arrange a telegraphic transfer of funds for large purchases.

Refunds

Because of the nature of the product, we are unable to offer refunds for purchases made on this web site. Please select your purchases carefully. We are happy to look at your concerns if there is a problem with your order however, but do not guarantee that we will offer replacement product or a refund.

For more information about any of our 'Conditions of Use' please contact us.